Wisconsin Self-Direction2021-08-15T18:09:40+00:00

Wisconsin Self Directed Services

Outreach is excited to introduce Direct Care Innovations (DCI), a platform that will allow for easy and timely submission and approval of PHW hours worked. In addition to significantly reducing entry errors, it also has the added benefit of being Electronic Visit Verification (EVV) compliant.

Please note the different time entry methods based upon live-in status. 

Live-In: Login to the DCI Web Portal

Non-Live-In: Please download the iOS or Android app for EVV compliance

Employers for VerificationDCI Web Portal
DCI Mobile App
DCI Employee Portal Guide
DCI Employer Portal Guide
EVV Phone Guide
 For information on FFCRA, go to the bottom of the FORMS TAB

Outreach of Wisconsin is a subsidiary of Outreach Health Services, providing nationwide self-directed care and home care services for over 40 years. We support 8,000 participants, process payroll for 7,000 employees and are developing services in new states. Our main goal is to provide outstanding customer service. We believe it is our responsibility to provide the participant with the right support and training tools to manage his or her care successfully. Outreach supports participants to successfully manage their care:

  • Assisting with the completion of employer and employee forms
  • Providing easy to complete New Employee Packets
  • Accessing online systems for budget information, time entry, and reports (coming soon)
  • Providing employer training tools
  • Assisting with employer related tasks
  • Regular communication with the participant’s case manager
  • Processing payroll and taxes for participant employees
  • Reporting Medicaid Fraud and Abuse, Neglect and Exploitation to appropriate authorities

Outreach is committed to providing equal opportunity in all programs, services and activities to individuals who do not speak English as their primary language and who have a limited ability to read, write, speak or understand English. Those individuals are referred to as limited English proficient, or “LEP.” Meaningful access to Federally funded programs and activities is required by Title VI of the Civil Rights Act of 1964 and its implementing regulations.

The entity records the number and date of instances in which interpretation was offered, what service was offered (e.g., staff, in-person contracted, telephone, etc.), whether it was accepted or whether the LEP individual selected their own interpreter, and in what language group the service was needed.

This entity monitors its changing demographics and population trends on an annual basis, to ensure awareness of the language needs in its service area.

To assist us in complying with all applicable limited English proficiency rules, regulations and guidelines, the LEP Coordinator is:
Name: Danielle Smith Phone: 877-901-5826. LEP customers are encouraged to ask for language assistance or discuss any perceived discrimination problems with him/her. Information about discrimination complaint resolution process is available upon request.