Wisconsin Self Directed Services

A federal mandate requires workers providing routine supportive home care or self-directed personal care (SDPC) services to use electronic visit verification (EVV). This mandate is in the 21st Century Cures Act. In Wisconsin, EVV has been required since November 2020 for personal care services, and required since January 2021 for routine supportive home care services.

Participants whose participant-hired workers are not using EVV are at risk of becoming disenrolled from the IRIS program due to not following the mandate. Your use of EVV is important to ensure participants continue to receive these services in the IRIS program.

You are required to use EVV now. For general information about EVV, please go to https://www.dhs.wisconsin.gov/evv/iris-evv.htm

To get started using EVV immediately, please download the DCI iOS or Android app. Guides have been provided below to help you get started. If you have any questions, please do not hesitate to call our customer service team at 877-901-5826.

Please note: In IRIS, live-in workers are not required to use EVV. For the purposes of EVV, a live-in worker is a worker who permanently resides in the same residence as the client receiving services. For additional information about the EVV live-in definition and to request exemption from EVV, please complete the following form and return to your IRIS consultant agency or fiscal employer agency: IRIS Participant-hired Worker Relationship Identification (F-01201A)

DCI Mobile App
DCI Employee Portal Guide
DCI Employer Portal Guide
EVV Phone Guide
 For information on FFCRA, go to the bottom of the FORMS TAB

As your FEA, we provide nationwide self-directed care and home care services for over 40 years. We support 8,000 participants, process payroll for 7,000 employees and are developing services in new states. Our main goal is to provide outstanding customer service. We believe it is our responsibility to provide the participant with the right support and training tools to manage his or her care successfully. We do our very best to support our participants to help successfully manage their care:

• Assisting with the completion of employer and employee forms
• Providing easy to complete New Employee Packets
• Accessing online systems for budget information, time entry, and reports (coming soon)
• Providing employer training tools
• Assisting with employer related tasks
• Regular communication with the participant’s case manager
• Processing payroll and taxes for participant employees
• Reporting Medicaid Fraud and Abuse, Neglect and Exploitation to appropriate authorities

We are committed to providing equal opportunity in all programs, services and activities to individuals who do not speak English as their primary language and who have a limited ability to read, write, speak or understand English. Those individuals are referred to as limited English proficient, or “LEP.” Meaningful access to Federally funded programs and activities is required by Title VI of the Civil Rights Act of 1964 and its implementing regulations.

The entity records the number and date of instances in which interpretation was offered, what service was offered (e.g., staff, in-person contracted, telephone, etc.), whether it was accepted or whether the LEP individual selected their own interpreter, and in what language group the service was needed.

This entity monitors its changing demographics and population trends on an annual basis, to ensure awareness of the language needs in its service area.
To assist us in complying with all applicable limited English proficiency rules, regulations and guidelines, the LEP Coordinator is Danielle Smith Phone: 877-901-5826. LEP customers are encouraged to ask for language assistance or discuss any perceived discrimination problems with him/her. Information about the discrimination complaint resolution process is available upon request.

Civil Rights Compliance

As your FEA, we comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. As your FEA, we will provide upon request:

  • Free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
    Free language services to people whose primary language is not English, such as:

    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Civil Rights Coordinator and Executive Director Danielle Smith at danielles@outreachfiscalagent.com.

If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Danielle Smith, Executive Director, 204 3rd Ave., Suite 110, P.O. Box 945, Osceola, WI 54020, 877-901-5826, fax: 800-687-3121, danielles@outreachfiscalagent.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Danielle Smith, Executive Director is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf(link is external), or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html